Refund policy

Returns
You may request a return within 30 days of receiving your order. To be eligible, the item must be unopened, unused and sealed, in its original packaging, with proof of purchase. For hygiene and safety reasons, opened or used products cannot be returned, unless they arrived damaged, defective or incorrect.

How to start a return
Email us at velury.beauty@gmail.com with your order number. If your return is approved, we will send you a prepaid return shipping label and instructions. Items sent back without an approved return request will not be accepted.

Return address: Velury Body & Face Care LLC, 13891 Title Way, Winter Garden, FL 34787, USA.

Return shipping costs
Return shipping is free. We cover the cost of the return label.

Exchanges
We do not offer direct exchanges. Please return the item and place a new order.

Refunds
Once we receive and inspect your return, we will notify you of the approval. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take additional time to post the refund.

Contact
velury.beauty@gmail.com
+1 (774) 297-1828